Assurance of Quality, Safety, and Regulation

 

Sublime Care Solution is firmly dedicated to delivering the pinnacle of care and support to the people we serve, guided by a team that is driven, well-trained, and motivated. Quality underpins every aspect of our operations, spanning our domiciliary care, residential, supported living, and 16+ accommodation services. Our Quality and support team, led by our Head of Quality, persistently strives to drive progress and uphold quality, fostering environments that are safe, respectful, and nurturing, ultimately giving individuals their rightful dignity and independence.

 

Safety as a Priority

Our unwavering commitment lies in ensuring the safety and effectiveness of our services around the clock. We understand that cultivating a potent safety culture is crucial at every level of our organization. Our adult and children & young people's services are fortified by a resolute safety approach, underscored by thorough audits conducted by our governance and assurance team. We ensure a safe environment through:

 

- Swift actions and enhancements in response to safety alerts

- Sharing of best practices across the organisation 

- Regular health and safety and fire audits conducted by our internal health and safety experts and external fire safety professionals

- Prompt reactions to legislative changes and guidance

- Transparent and decisive approach to incident and complaint management, and subsequent investigations

- Implementing improvements based on lessons learned from incident and complaint investigations.

 

Quality Assurance

Our dedicated quality team is committed to not just meeting regulatory compliance, but also providing evidence-based care and support, ensuring we excel in our services. We are supported by a team of specialist advisors, including quality leads with extensive experience in delivering services to adults and young people with learning disabilities, mental health issues, and autism, as well as older people care services; a Dementia lead ensuring top-tier care across our domiciliary care services; and Positive Behaviour Support (PBS) champions driving the delivery of our PBS strategy, which includes individualised programmes, behaviour assessments, functional analysis, and comprehensive support for those requiring PBS.

 

Regulatory Compliance

Sublime Care Solution is committed to surpassing the national regulatory standards set out by law and inspected by our regulators, including The Care Quality Commission (CQC) and Ofsted.

 

Governance

Sublime Care Solution is dedicated to delivering high-quality services through a robust corporate and clinical governance framework. We foster a culture of continuous quality improvement that not only meets but exceeds compliance requirements, ensuring that we deliver superior care and support to the individuals we serve. Our organisational governance approach is vital in ensuring that we work cohesively to deliver safe, effective, and well-managed services across our diverse offerings.